GRRR! Norton!

Or maybe SBC....

Published on July 27, 2005 By dharmagrl In Personal Computing

I have a problem with Norton, and I don't know how to fix it....I'm hoping that all the 'puter geeks here can give me some hints!

I have SBC DSL as my ISP. I also have Norton internet security. Recently (as in the last week) I can't send and recieve email via Outlook without first disabling Norton. SBC says it's Norton's fault, BUT....I haven't been able to play any Pogo games for the past week either, and Pogo says that's SBC's fault - which makes me wonder if it's really Norton that's the issue with my email problem.

I don't know what I'm doing, so I'm not comfortable going and tweaking Norton unassisted or unadvised. Can someone give me some advice or point me in the right direction?

(As a side note, my year contract with SBC is up next month, at which time I'm cancelling my account with them. They've pissed me off a few times, so they can shove their phone line AND their internet service up their ass.)

Thanks for your help!

Comments (Page 2)

DesignCaddy

on Jul 27, 2005

i've been a norton cheerleader for years, but with internet security 2004 and 05 ive run into so many problems i had to ditch the software. i'm still trying to get my money back....

on some machines, norton currupts the windows script engine. With your OS java warped, a lot of web content such as on line games, and even some scripted interfaces, will cease to work. Also, media player would crash upon opening. I also had problems with my .net account. If you have any of these problems, you may be facing the same issue with your email.

re-registering the script files manually, and even reinstalling the script engine only proved to be temporary fixes. Its unfortionate but uninstalling internet security was the only way to fix my problem. definitly inform norton tech support. You'll get BS from automated tech support bots, but at least your problem will be recorded. maybe after another million of us report catestrophic problems, we'll be able to get them to move on it...

my alternative, if you're curious, was PC Cillin, on the advice of my wincust peers

Bichur

on Jul 27, 2005

my alternative, if you're curious, was PC Cillin,

mine also, no complaints so far.

George Rogers Jr

on Jul 28, 2005

Agree with most here....get rid of Norton!! I NEVER could understand why it's rated so highly after all these years - nothing but problems & it really mucks-up your system!!

starkers

on Jul 28, 2005

Yeah, definitely, Norton since 2004 is a serious system problem and needs to be evacuated from your machine. Trouble is, it is so invasive and gets into EVERY nook and cranny, so you need to 'clean' install Windows to effectively remove all NIS/NAV components.....anything less will result in strays remaining.

I say this from woeful experience...uninstalling via all the correct methods, and still finding Norton/Symantec files in various areas of Windows, Program Files, Documents and Settings, etc. These residual files continued to cause issues. Registry editors, junk file removers and hard drive cleaners were totally ineffective, and manual removal was quite painstaking and time consuming, identifying and knowing what to look for is a problem, so the quickest and most effective solution is a clean install, sorry to say.

I'm at a total loss to comprehend why Symantec continue to produce and 'so-say' support such a viscious, problematic and intrusive piece of #%&@.....why they employ persons who have difficuly in comprehending and grasping your issue, resulting in the receipt of no clear or concise solutions.

Best of luck, dharmagrl, hope you resolve the issues

DrJBHL

on Jul 29, 2005

spare me the rant and anatomical descriptios.

Dan Kaschel

on Sep 20, 2005

Norton is dead, long live (the) AVG!

Dan

RockinMike

on Sep 20, 2005

Thing is here people dharmagirl wants help with her norton's product. So advertising other products isn't really helping her. If you like some help dharmagirl. I have msn messenger you may contact me at mjhilliard1962@hotmail.com

sTonEbLuE

on Sep 20, 2005

Thing is here people dharmagirl wants help with her norton's product. So advertising other products isn't really helping her. If you like some help dharmagirl.

Citizen dharmagrl

I'm thinking so, but then I'd be totally unprotected

There isn't an easy solution when dealing with Norton. The best answer is what people have been saying...uninstall and go with something else. That IS helping her.

Island Dog

on Sep 20, 2005

Thing is here people dharmagirl wants help with her norton's product.

I am trying to help her. The best advice I can give anybody with Norton is to uninstall it and try a different product.

Kevin the Kitten

on Sep 20, 2005

Forgive me for my heresy but NAV 2002 has been running fine for me ever since I got my machine! Sorry y'all have trouble with it though.

Bichur

on Sep 20, 2005

NAV & NPF both 2003 worked fine until I decided to upgrade. 5 days of uninstalling reinstalling and having to reinstall SP2 made me change to TMicro.

Sleeping Dragon

on Sep 21, 2005

Dharmagrl needed help in July. She probably has it worked out by now.

juni

on Sep 21, 2005

Norton saved me once, have been using it ever since. Although the automatic program control is buggy (outlook problems etc.). I have it ask me before making any rules.

_02

on Sep 21, 2005

There isn't an easy solution when dealing with Norton. The best answer is what people have been saying...uninstall and go with something else. That IS helping her.

Absolutely!! I don't let Norton in the same room as my computer!

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